Privacy Policy

Privacy Policy – Stickafix

Effective Date: 22/08.2025

At Stickafix Pty Ltd (ACN 675 885 337) (“Stickafix”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Details: Your name, email address, phone number, billing and shipping address.
  • Order Information: Products purchased, payment method, order history.
  • Payment Data: Processed securely via trusted third-party payment providers (e.g., Stripe, PayPal, BTCPay). Stickafix does not store your credit card or cryptocurrency wallet details.
  • Account Information: Login details, preferences, and order updates when you register an account.
  • Technical Data: IP address, browser type, device details, and cookies (see Section 7).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide order updates, returns, and customer support.
  • Communicate promotions, discounts, and updates (if you opt-in).
  • Improve our website, services, and customer experience.
  • Comply with legal obligations under Australian consumer and privacy law.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. We may share limited information with trusted third parties only where necessary:

  • Delivery Providers (e.g., AusPost, Sendle) to deliver your order.
  • Payment Providers (e.g., Stripe, PayPal, BTCPay, Afterpay, Klarna, etc.) to securely process transactions.
  • IT & Hosting Services that support our website and systems.
  • Legal Requirements if disclosure is required by law or to protect our legal rights.

4. Data Storage & Security

We take reasonable steps to protect your personal data from misuse, loss, or unauthorised access. Your data is stored on secure servers located in Australia and/or trusted international providers that comply with GDPR and Australian Privacy Principles (APPs).

5. Marketing & Communication

If you subscribe to our mailing list or select marketing options at checkout, we may send you promotional emails or SMS messages. You can unsubscribe at any time by following the link in our communications or by contacting us directly.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you.
  • Request corrections if your information is inaccurate.
  • Request deletion of your data, subject to legal obligations.
  • Opt-out of marketing communications at any time.

7. Cookies & Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to:

  • Improve website performance.
  • Personalise your experience.
  • Track anonymous traffic and usage patterns.

You can disable cookies in your browser, but some website features may not function correctly.

8. Third-Party Links

Our website may contain links to external websites. Stickafix is not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

Stickafix may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Please review it periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

📧 Email: [email protected]